Answers before take-off.
Quick answers about DATA eSIMs, installation, data usage and the TrustRoam purchase process.
What is a DATA eSIM?
A digital SIM profile that provides mobile data on compatible, carrier-unlocked devices.
Does my phone need to be unlocked?
Yes. Your phone must be both eSIM-ready and carrier-unlocked.
Can one DATA eSIM cover several countries?
Some regional and multi-country packages can. Send us your full itinerary so we can review suitable options.
How long will 20 GB last?
It depends on usage. Messaging, maps and email are generally light. Social media, video calls, streaming and hotspot use consume much more. A 20 GB / 30-day package means 20 GB total to use during the validity period.
How do I purchase?
Send your trip details, review available options, choose a package, receive a secure payment link, and after payment receive your QR code by WhatsApp or email.
Should I delete the DATA eSIM if it is not connecting?
No. Contact TrustRoam before deleting or reinstalling your DATA eSIM.
Can I keep my normal number?
Your primary SIM can remain in your phone on supported dual-SIM devices, while the TrustRoam DATA eSIM is used for mobile data. Exact behavior depends on your device and carrier settings.